terms and conditions
Byron Beachside provides holiday accommodation services for a group of Apartments and Villas in various locations within the Byron Bay area as indicated on the "Location Map".
All properties are considered "family friendly" whereby, group bookings are not accepted without the prior consent of management and a "No Party Policy” applies.
Deposit and Final Payment
Byron Beachside is an Australian business and the prices displayed are in Australian Dollars (AUD) only.
Fifty percent (50%) of the total tariff is required for Deposit and is non-refundable, or the total tariff if the booking is within 30 days of arrival, or as otherwise requested, and is payable at time of booking by Credit Card or Electronic Funds Transfer (EFT).
A valid credit card number is required for security on all bookings made, without exception.
A 2.0% Credit Card transaction fee for Visa, Mastercard, and Amex will be applied to all Credit Card payments, and are non-refundable. EFT transactions do not incur any fees charged by Byron Beachside.
The tariff stated on the final letter of confirmation will be considered the agreed tariff & negate any previous quotes. For the dispute of any considered inaccuracies, a cooling-off period of five business days will apply from the date the confirmation letter is emailed.
Final balance is required one (1) day prior to arrival, and may be deducted from the credit card supplied unless received by EFT, or otherwise arranged with management. Any balances outstanding 48 hours prior to departure may be deducted from the credit card supplied.
Cardholder Account Data
Credit Card Tokens provide secure payment processing via our online booking platform RMS using a Payment Gateway.
CC Tokens can be created on a Guest Profile, Company or Travel Agent for secure payment processing in RMS.
Credit Card Tokens remain on the Guest Profile until removed by a user.
Cancellations and Refunds
All Deposits are non-refundable unless otherwise determined by Byron Beachside management. Cancellations within 30 days of arrival or if not cancelled, the full tariff may be charged to the credit card supplied.
Cancellation of bookings determined as "Peak Seasons", "School Holidays" or "Festivals" may be charged at the full confirmed tariff if cancelled within 90 days of arrival, these bookings are non-transferable without prior agreement with management.
Early Departure
No refunds will be given on Early Departure, and any outstanding balance will be deducted from the credit card provided.
Check-in, Check-out
Check in is after 2pm (1400 hrs)
Check out is strictly 10am (1000 hrs) Late check-outs may be charged at an additional nights accommodation.
Keys
Keys &/or electronic "beepers" that are not returned will be charged to the credit card supplied, at $40.00 each key & $100.00 each beeper.
Behaviour & Additional Charges
Management reserves the right to evict any person/s from the premises immediately and without notice, for any disturbances or unruly behaviour causing disruption to other guests. Costs may be charged to the credit card provided, at the nightly rate for each nights disturbance caused. These conditions are in conjunction with the conditions stated in the guest registration card at time of check-in or on acceptance of keys, and as deemed necessary by the manager.
Management also reserves the right to charge guest for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning, and unpaid expenses. Any additional charges will automatically be charged to the credit card provided on booking.
Only the designated person/s at the time of check-in, are permitted to stay in the apartment/s, any additions to this may be charged the average nightly rate for the duration of the booking, and all occupants may be required to leave the premises.
Changes & Interpretation
Management are not responsible for any interpretation or misunderstanding about the property booked and our cancellation policy will apply. Terms & Conditions are subject to change without notification. While individual properties can be booked and all efforts made by management to maintain the booking for the property, management do not guarantee the allocation of any specific property as circumstances can change: Example: a property can be sold or made no longer available for letting at that time.
Cleaning
Apartments must be left in a relatively clean & tidy condition on departure, to avoid additional cleaning charges. Any charges will be applied per hour (whole hours) at managements current standard rate. If the apartment is deemed "un-rentable" for any fair reason a standard nights accommodation may be charged to the credit card provided.
Smoking
All apartments are non-smoking inside, ashtrays are provided for outside use only. Any traces of residual smoke inside, or reminisce of butts outside will incur an additional cleaning charge of $200, and any additional costs of cleaning soft furnishings may be added as deemed necessary by management.
Pets
Although much loved, pets are not permitted within any apartment or complex.
Privacy Policy
This Privacy Policy applies to the collection, use, disclosure and handling of personal information by JC Property Services Pty Ltd T/as Byron Beachside and its associated entities (collectively "we" or "us", “our”). We are committed to protecting the privacy of individuals and are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the "Act"). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.
Byron Beachside owns and operates the website byronbeachside.com.au ("website"). The terms "users" or "you" as used in this Privacy Policy, refer to anyone visiting this website.
By using the website, you agree to the Internet Privacy Policy of the site, which is set out on this page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
We understand the importance of protecting the privacy of information collected about visitors to our website, especially personal information. This Internet Privacy Policy governs the way your personal information, obtained through the website, will be dealt with.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.
Personal Information
The type of personal information that we collect and hold depends on the type of dealings that you have with us. To process a contact request, booking or enquiry from you, we may need to know all or some of the following: your first and last name, address, telephone number, e-mail address, your current location, and, in the case of a booking or member listing - a method of payment.
We may also gather information from cookies or web beacons. We collect IP addresses, mobile device identifier details, your location, navigation and click-stream data, the time of accessing the website, homes you viewed, what you searched for, the duration of your visit, and other details of your activity on the website.
If you ask us to connect with other websites we may get information that way too, for example Instagram or Facebook.
We also collect information from third parties, such as credit information which we use to prevent and detect fraud, information from your mobile provider if you are accessing the website over a mobile device or information from a third party such as a social media or travel opinions site where you have asked us to share your data with them.
We will collect personal information by lawful and fair means as required by the Privacy Act. We will also collect personal information directly from you where this is reasonable and practicable.
Cookies
A "cookie" is a file created on your hard drive by some of our web pages. We may use cookies to help us analyse our web page activity and assist to provide a better service to you.
You may delete and block all cookies from this site, but parts of the site will not work effectively. Unless you have adjusted your browser setting so that it will refuse cookies, our system will send cookies as soon as you visit our website. By using the website, you consent to this.
We gather and share information concerning the usage of the website by you with one or more third-party tracking companies for reporting statistics.
Web beacons may be used to track the traffic patterns of users from one page to another to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the website and to help determine how you found the website.
Marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may contact you with information about our products and the services on the website. You can opt out of receiving these communications at any time by contacting us.
Disclosure
We may disclose your personal data, where we are permitted to do so by applicable legislation, to ensure we are legally compliant with a request by a law enforcement or government authority, or about actual or proposed litigation, or to enforce or policies, protect our property, people and other rights or interests.
We may also disclose personal data to a third party you have asked us to share data with, such as Instagram or other social media outlets or to other contracted service providers including but not limited to marketing and communication and research agencies, external business advisor and information technology providers.
If you post comments or communicate publicly with other users via our website, any information about yourself that you include in this communication may be stored on the website and accessed by other users.
In the unlikely event that Byron Beachside is sold, or some of its assets transferred to a third party, your personal information may also be transferred. Potential purchasers and their advisors may have access to data as part of the sale process. However, use of your personal information will remain subject to this Privacy Policy.
Security
We strive to ensure the security, privacy and integrity of personal information submitted to our websites. We undertake all reasonable steps to protect the personal information transmitted to us. However, we are unable to be held responsible for any unauthorized access to your personal data, as unfortunately no data transmission over the Internet can be guaranteed to be totally secure.
Access to Information
You have a right to request access to, or correction of your personal information held by us at any time. If you wish to access, correct or update any personal information we may hold about you, please contact us using the contact information on our site (email and/or phone). We may refuse access where the Act allows us to do so.
Other Websites
Links provided to other websites are provided for your convenience. These linked websites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of that website and its privacy statement.
Contact Us
If you become aware of any problems with our website please contact us. We take these issues seriously and will work to address any concerns. Please also contact us if you have any further queries relating to our Privacy Policy or have a complaint.
More information about privacy issues in Australia and protecting your privacy can be found by visiting the Australian Federal Privacy Commissioner's website.